How to resolve problems

When an employment issue is raised, it’s important to act promptly and follow an agreed process for resolving problems.

When an issue is raised, those involved should try to resolve the matter themselves first.

Early resolution is a free, impartial phone-based service that helps employers and employees resolve a workplace issue quickly and informally.

If an employment issue cannot be resolved informally by the parties themselves, mediation may help them to reach an agreement.

A ‘personal grievance’ is an action that you can take against a current or former employer when you have an employment issue you are unable to resolve.

Sometimes employee behaviour is unacceptable and disciplinary action is necessary. Disciplinary action can take a number of forms.

• Disciplinary process
• Informal action
• Investigations
• Warnings
• Suspension

If you come to an agreement about an employment issue, you can formalise it in a ‘record of settlement’. Once reviewed and signed by our mediators, this document is legally binding.

You can complain to the Labour Inspectorate if you see or suspect a breach of employment standards.

Employers and employees can take further action if they cannot resolve employment problems.