Mediation is where an independent person called a mediator helps resolve an employment relationship problem in a semi-formal and confidential environment.
A mediator will help you to identify the main issues and find potential solutions. The aim is for you both to come to an agreement. You cannot be forced into a decision or agreement.
Employment Mediation Services within the Ministry of Business, Innovation and Employment (MBIE) provides a free mediation service to any employee or employer with an employment relationship problem. Private mediation is also available.
What is mediation
Mediation is where an independent person called a mediator helps an employee and an employer resolve an employment relationship problem in a semi-formal and confidential environment.
How to request mediation
You can make a request online or by phone for mediation through Employment Mediation Services.
Preparing for mediation
You can use our Mediation Workbook to think through the facts and prepare for the mediation.
Reaching an outcome in mediation
What happens when an agreement is reached or not reached through mediation.
Representation at mediation
You have the choice of representing yourself or having somebody to help you before and during a mediation meeting.
Role of a representative
A professional representative or advocate can help you during an employment dispute, including at mediation. This page explains their role and how they should conduct themselves.
Mediation in collective bargaining
The Employment Mediation Services can assist in collective bargaining between employers and unions.
Tools and Resources
Quick guide to employment mediation - PDF 1.1MB
What to expect from mediation.
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