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Setting expectations

Employees need a clear understanding of what is expected of them at work and how this contributes to the organisation.

A critical part of a manager or supervisor’s job is working with employees to make sure they understand what they need to do and how and when they need to do it. Understanding and, where possible, agreeing expectations should happen as part of an employee’s induction or at least within a few weeks of starting the job. These expectations/objectives can be recorded in a 'performance agreement’.

It’s important to have these in place as the employee will be assessed against them in their role.

The acronym SMART is a useful tool to use to help set appropriate expectations/objectives.

An objective needs to be:

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