These courses are targeted at delegates and staff and are run on a regular basis throughout the country.

Note: all courses are also approved for use by NZCTU and affiliated Unions.


Level 1: Organising our Workplace: Course No 472

Contact: John Howell (03) 477 6494

This is a level one workshop for newly elected union delegates. The participants can be from a range of Public and Private sector backgrounds.

The course aims to increase understanding of NZNO, delegates’ roles and responsibilities.

By the conclusion of the one-day seminar, participants will be able to:

  • understand what a union actually is
  • explain the structures of New Zealand Nurses Organisation
  • define their role as a union delegate
  • understand the role of members and NZNO
  • recognise recruitment opportunities within their workplace
  • increase their knowledge of their workplace
  • undertake an organising task in their workplace
  • increase their confidence as a delegate by valuing and using their newly acquired knowledge and skills.

First approved: 22 May 2015

Subsequent approval for three years: 10 April 2018

This course is also approved for use by NZCTU and affiliated Unions.


Level 2: Problem Solving: Course No 473

Contact: John Howell (03) 477 6494

This is the follow-up workshop to the level one workshop for newly elected union delegates.

The aim of this course is to encourage delegates to develop their leadership role in their workplace.

By the conclusion of the one-day seminar, participants will be able to:

  • define their role as a union delegate
  • assist members with workplace issues, by relating their entitlements/obligations according to the Collective Agreement and participatory resolution processes
  • how to understand and interpret Individual Employment Agreements
  • explain to members their rights and responsibilities in the disciplinary process
  • recognise organising opportunities and techniques within their workplace
  • undertake an organising task in their workplace
  • increase their confidence by reflection on their practice as a delegate and valuing the newly acquired knowledge and skills.

First approved: 22 May 2015

Subsequent approval for three years: 10 April 2018

This course is also approved for use by NZCTU and affiliated Unions.


Promoting Positive Workplace Relations: Course No 486

Contact: John Howell (03) 477 6494

This one-day course targets Union members identified as contact people who are willing to educate and deal with issues relating to bullying in the workplace. The course aims to assist participants in recognising how bullying is manifested and what the consequences of it are.

By the end of the course, participants will be able to:

  • recognise behaviour that constitutes harassment and bullying in the workplace
  • describe the difference between harassment and bullying
  • understand the negative effects both behaviours can have on individuals and organisations
  • understand the personal responsibility of contributing to a harassment/bullying free workplace
  • recognise their right to stand up to bullying and to speak out if it occurs
  • recognise the employer’s obligation to provide a safe and healthy workplace
  • identify a task to complete in the workplace which will contribute toward promoting a positive environment and reduce harassment and bullying.

First approved: 22 May 2015 

Subsequent approval for three years: 10 April 2018

This course is also approved for use by NZCTU and affiliated Unions.


Effective Leadership in Change Processes: Course number: No 564

Contact: John Howell (03) 477 6494

This is a one day workshop for delegates from the primary health care sector. This workshop follows on from the NZNO level 1 and level 2 workshops. The aim of the workshop is to develop delegates in their leadership role.

By the conclusion of this workshop participants will be capable of:

  • defining their role as union leader
  • developing leadership skills, and
  • identifying leadership opportunities and supporting members in participatory processes within their workplace
  • undertaking a leadership task in their workplace
  • increasing their confidence by reflection on their practice as a delegate and valuing the newly acquired knowledge and skills
  • understanding the values which underpin union work
  • understanding the significance of the pay equity ruling and strategies that can be used to reduce disparities in the workplace for disadvantaged groups

First approved: 22 May 2015 

Subsequent approval for three years: 10 April 2018

This course is also approved for use by NZCTU and affiliated Unions.


Delegates Sustaining Workplace Organising Course No 612

Contact: John Howell (03) 477 6494

This one-day course targets elected union delegates who have completed core delegate education and are ready to further develop their leadership role in the workplace. The aim of this course is to maintain delegate confidence in their leadership role and develop best practice models in participation.

By the conclusion of this seminar, participants will be capable of:

  • defining their leadership role as problem solvers
  • identifying approaches to overcome barriers to participation
  • develop participatory models/approaches for members and management
  • recognise networking opportunities within their workplace and sector
  • undertake an action plan in their workplace
  • increase their confidence as a delegate by valuing and using their newly acquired knowledge and skills.

First approved: 22 May 2015 

Subsequent approval for three years: 10 April 2018

This course is also approved for use by NZCTU and affiliated Unions.


Level 5: Supporting Delegate Leaders Course No 559

Contact: John Howell (03) 477 6494

This two-day course is targeted at senior delegates identified in workplace succession planning. The course aims to sustain senior delegates’ enthusiasm and participation in the health industry and deepen their commitment to addressing the inequalities in their areas.

At the end of the course, participants will be able to:

  • identify leadership qualities in themselves
  • implement effective communication techniques
  • define their advocacy role in disciplinary situations
  • explain the safe staffing campaign, including health and safety obligations
  • develop a workplace project that encourages staff leadership and involvement in safe staffing practices
  • implement organising strategies and techniques within their workplace
  • identify realistic support networks and ‘coaching opportunities’ for new delegates
  • reflect on their leadership practice as a delegate and increase their confidence with the newly acquired communication/education skills and knowledge.

First approved: 22 May 2015 

Subsequent approval for three years: 10 April 2018

This course is also approved for use by NZCTU and affiliated Unions.

Page last revised: 9 May 2018